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General Manager

REQ ID:  44631

Pleasant Prairie, WI, US, 53158-2312

No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.


Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.


We’re growing, with more than 400 locations across 28 states, and Canada. So we’re always looking for people who demonstrate what we call the 4G’s: Grit, Growth, Generosity, and Gratitude. You’ll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODness®. Come be part of it.


  • Competitive salary plus incentives
  • Training and education at work
  • Opportunities for career development and promotion
  • Access to employee support 
  • 401k
  • Equity
  • Medical, dental, vision benefits
  • Paid parental leave
  • Sick days, paid vacation
  • Free meal per shift
  • 50% off when dining with guests when off shift
  • Awesome MOD swag: t-shirts, bandanas, stickers, etc.

Key Responsibilities

  • Demonstrates servant leadership to your Squad
  • Exhibit Grit, Growth, Generosity, and Gratitude
  • Embraces a growth mindset for continuous improvement and change management
  • Builds important connections with their Squad and customers
  • Exemplifies the attitude of taking care of our Squad so they can focus on taking care of each other and our customers
  • Manages with the integrity, honesty, and respect that promote the culture, performance standards, and values of MOD
  • Cultivates a positive learning environment through clear, respectful mentorship and feedback to MOD Squad Members and Squad in training; addresses individual motivation, needs, concerns, and provides recognition
  • Keeps Squad inspired and motivated during peak volumes; problem solves in a dynamic, high pressure environment
  • Utilizes operational tools to plan and achieve excellence in their store: interviewing/hiring, labor scheduling and management, business review with District/Market Manager, cash and inventory management
  • Communicates effectively; ensures all pertinent information is provided to the MOD Squad as directed by the District/Market Manager
  • Creates a culture and environment that meet the needs of Squad members and customers leading to a more successful business
  • Serve your MOD Squad by actively overseeing, inspiring, and challenging MOD Squad members by holding them accountable for:
    • Building community
    • Enhancing and maintaining an engaging store culture
    • Delivering quality products
    • Building customer loyalty through delivering MOD experiences

Basic Qualifications

  • 2+ years of management experience and/or college education in Business or related field
  • Experience in a retail or restaurant environment
  • Desire to lead with courage and the willingness to put the needs of others ahead of your own
  • Ability to create a safe environment while holding your team accountable to be their best
  • Experience successfully training, developing, and leading teams
  • Strong communication skills
  • High level of integrity and accountability
  • Problem-solving abilities in a fast-paced environment 
  • Experience with labor management/schedule creation and inventory management
  • Must be at least 18 years old

Preferred Qualifications

  • Some college education in Business or related field
  • High school education or GED
  • Desire to learn and growth with a high-growth company committed to serving others

Physical Requirements

As a member of our Squad, you will be working in a kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, pushing and pulling to handle or move objects weighing up to 50 pounds. You will also be asked to operate hand-held appliances and simple kitchen equipment (industrial can opener, dough press, industrial dishwasher, etc.). Depending on the location, you may need to go up and down stairs. The ability to communicate and exchange information with coworkers and others is also required. The ability to comply with all public health requirements, including wearing a mask, is required.

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)
• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays and extended hours as business dictates
• Must be authorized to work in the United States


Want to help us spread MODness™? Apply today!


MOD welcomes people from all backgrounds and walks of life, and it’s reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.


This Job Description is not intended to be all-inclusive. We all may be assigned other related duties as assigned to meet the ongoing needs of the organization.


Key words: Restaurant General Manager, GM, Store Manager, General Manager, Assistant General Manager, AGM, Restaurant Manager, Operations Manager, Team Leader


  • Free meal each shift (50% off when dining with guests - off shift)
  • Access to employee support & development
  • Awesome MOD swag: t-shirts, bandanas, stickers, etc.



Giving back is part of the MOD culture.

Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.

Bridge Fund

We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.

Job Segment: Market Manager, Kitchen, Sales, Hospitality