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Loss Prevention Investigator

REQ ID:  26924
LOCATION: 

Ladue, MO, US, 63124-2009

No matter who you are or where you come from, you are welcome here. At MOD, we embrace individuality, support human growth, and recognize the value in second chances.

 

Every day and in every store, we create a culture where individual spirits are celebrated. And as part of MOD, you will be empowered to provide that same experience for every single customer that walks through the door.

 

We’re growing, with more than 400 locations across 28 states, and Canada. So we’re always looking for people who demonstrate what we call the 4G’s: Grit, Growth, Generosity, and Gratitude. You’ll help us create a positive social impact in your community, making MOD an exciting place to eat and a place where others are inspired to bring about change. We call it Spreading MODness®. Come be part of it.

 

Position Overview

 

The Loss Prevention Investigator is responsible for all aspects of review as related to Burglar Alarm System (BAS), Closed Circuit Television (CCTV), and Safe issues for MOD company owned locations. Additionally, the Loss Prevention Investigator will be responsible for the daily administration of exception-based reporting for MOD’s company owned locations. The ideal candidate will combine strong organizational, operational and analytical skills to help support one of the fastest growing restaurant chains in the world. 

 

Key Responsibilities:

  • Respond to and maintain daily BAS issues including but not limited to: False alarms, Failure to open / close, Police dispatches, Fire dispatches and communicating necessary findings to Loss Prevention leadership.
  • Maintain MODs CCTV system and ensure all aspect are functioning properly.
  • Utilize standard exception-based reporting to analyze transactional data to identify patterns, trends and exceptions at the point of sale (POS).
  • Initiate and support cases of dishonesty and fraud using POS exception reporting, remote CCTV, multiple data sources and other investigative tools and systems.
  • Develop relationships and partnerships with the field organization, other Support Center departments and industry peers.
  • Assist store leadership in promoting awareness campaigns on shortage and cash control measures; regularly participate in key store meetings.
  • Works with management to define reporting needs and implement dashboards and metrics to monitor current and emerging trends, issues, and opportunities related to asset protection and sales strategy and goals.
  • Interacts with Business Partners and Risk team as needed. Works effectively across the organization to maximize company resources.
  • Works with Third Party providers to assess and/or improve business/risk when needed.
  • Performs other duties and projects as assigned.

 

Qualifications:

  • Promotes equality and inclusion.
  • Proficient with Microsoft Excel.
  • Experience working with large data sets.
  • Working knowledge of Agilence (or similar) exception-based reporting.
  • Strong analytical skills and high level of attention to detail.
  • Strong interpersonal and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience in retail operations, as well as understanding of store cashier principles, operating policy and cash accounting principles.
  • Possess good business judgment and strong decision-making skills.
  • Ability to be flexible and adapt to changing priorities.
  • Ability to work well with others and be an effective team member.
  • Commitment to continuous improvement.

 

 

Physical Requirements

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.

 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

 

Want to help us spread MODness™? Apply today!

 

MOD welcomes people from all backgrounds and walks of life, and it’s reflected in our largely diverse community of MOD Squaders. MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

PERKS

  • 50% off your meals at MOD
  • Access to employee support & development
  • Awesome MOD swag: t-shirts, bandanas, stickers, etc.














 

COMMUNITY

Giving back is part of the MOD culture.

Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.

Bridge Fund

We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.