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Assistant General Manager

REQ ID:  46986

Houston, TX, US, 77044-6363


Key Responsibilities

We Engage & Inspire

  • Connect with your GM! Be Passionate about the vision and be instilled with confidence
  • Share your knowledge with others to encourage and champion operational success
  • Celebrate store success with one another

We select and develop outstanding Squad members, All-Stars & Captains

  • Interview potential new Squad members, provide feedback to GM, and work with GM to understand future needs
  • After GM makes hiring decision, you coordinate onboarding and start a new Squad training as quickly as possible
  • Hone your skills on understanding how important it is that every Squad member represents the MOD brand
  • Recognize and help to develop leaders who are willing and able to succeed in their new role (Captains, All-Stars & Squad)
  • Connect meaningfully with the Squad, inspire with a vision, instill confidence, guide them to make each other better, and share what’s going on in the store (weekly development of team with measured results)
  • Recognize the Squad for their achievements and show how they bring value to MOD

We train and lead every MOD Squad

  • Contribute to creation of a sustainable training system utilizing all of MOD’s training resources
  • Model adherence to all food safety standards and procedures
  • In coordination with GM, provide timely, honest feedback to the Squad, All-Stars, and newly hired squad
  • Host great orientations, designate All-Stars, and facilitate cross-training
  • Pair Squad in training and All-Stars together with enough time to effectively train
  • Have continuous improvement mentoring moments with Squad (positive feedback on performance, opportunities for improvement, conflict resolution, having the tough conversations, and decisive decision making)
  • Engage the Squad, build their confidence, reduce turnover, & build in check points

We deliver an excellent customer experience

  • Work lunch, dinner and weekends to understand your business/customer trends/needs
  • Set the example of what an excellent, memorable customer experience looks like showing MOD style – 4Gs
  • Ensure the fundamentals of hospitality (Friendly, Attentive, Speed & Accuracy) are consistently executed throughout the day and week
  • Ensure every Squad member is living the 5 Core Beliefs and the 4 Gs (Grit, Growth, Generosity & Gratitude)
  • Mentor in the moment when standards are not being met and celebrate when they are!
  • Be encouraging of your team even when the seas are rough. Celebrate successes!
  • Support Squad with ensuring safe (food safety checks), delicious and consistent food quality
  • Conduct a mini Blue-Print daily (OLO, Food, Ops Make Line, Hospitality & Prep) when GM is not present

We lead a successful business

  • Follow all safety, security and cash handling modus operandi
  • Execute marketing tactics in store (i.e. fundraisers)
  • Lead the Squad to engage our customers in loyalty programs
  • Support the Captains with understanding and managing to labor model
  • Support the Squad with food, kitchen, and other costs through shrink management
  • Inventory management, purchasing, and ordering
  • Control other expenses
  • Help drive sales through engaged Squad which leads to excellent customer experiences and customer loyalty

Key Responsibilities continued


  • Sharpen your skills in performance management by learning from the GM, but not independently performing: Hiring, promotions, raises, terminations and creation and communication of weekly schedules

Basic Qualifications

  • Tenacious spirit for owning their own business
  • High School Diploma or GED
  • 2+ years of dynamically responsible customer service experience in retail or restaurant environment

Preferred Qualifications

  • College Degree in Business or related field (may substitute for a portion of the required experience)
  • Strong communication skills and high level of accountability
  • At least 1 year of leadership experience

Working Conditions

• High noise levels due to operations, customers and overhead music (including, but not limited to, rock, punk and alternative)
• May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
• Will work near moving or mechanical parts
• Varying schedule to include evenings, holidays and extended hours as business dictates
• Must be authorized to work in the United States


  • Free meal each shift (50% off when dining with guests - off shift)
  • Access to employee support & development
  • Awesome MOD swag: t-shirts, bandanas, stickers, etc.



Giving back is part of the MOD culture.

Throughout the year, you and other MOD Squad members have opportunities to give back to the community - what we call "Spreading MODness." This includes participating in fundraisers, packing meals for families struggling with hunger, and sponsoring other activities in your area.

Bridge Fund

We offer access to emergency support programs to help MOD Squad Members in need. Anyone can apply to access the Bridge Fund, which offers assistance when an unexpected hardship occurs. It's MODs helping MODs.

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