Regional Facilities Manager

Summary

The Regional Facilities Manager directs multi-unit facilities management services throughout a wide geographic market in a cost effective and professional manner. The Regional Facilities Manager helps create & maintain budgets, directs vendor selection, and is responsible for repair/replace decisions for all FF&E. Reporting to Senior Facilities Management, they will support the Operations team by ensuring that all stores in the market are maintained and in good working condition. They regularly check in on individual stores in their market to impart best practices, identify any unreported repair needs, and ensure that the stores are following company standards.

Remote Work and Schedule Expectations

The Regional Facilities Manager is a remote position based in the region you will support. Employees are expected to maintain a home office. Laptop and associated hardware will be provided. Remote employees must reside in a state where MOD operates. Your schedule should have the flexibility meet your personal and work demands. You will be expected to travel to support the store portfolio, this can be up to 50%. Store Portfolio will include Mid-Atlantic, Midwest and Florida.

Key Responsibilities

• Respond to work orders as needed and coordinate work among vendors, and contractors. Ensure cost effective, timely completion of routine preventative & emergency maintenance.
• Provide emergency or disaster response for properties as needed.
• Ensure cost effective, timely response to urgent requests. 
• Direct and monitor facilities vendors’ performance at each property to ensure stores are maintained at the highest possible levels. 
• Manage vendor contracts & partnerships. Review proposals & price quotes for the procurement of parts & services. Seek out and evaluate new vendor opportunities for various trade needs.
• Review the scheduling of preventative maintenance programs. Monitor all utilities and other systems to ensure efficient operation. Work to identify cost savings opportunities and implement savings initiatives.
• Administer procurement of replacement furniture, parts, supplies and maintenance equipment as needed.
• Work with property owners/management on lease requirements and responsibilities to ensure compliance with the lease agreements.
• Support Senior Facilities Management to review and develop annual operational budgets, to include store audits to determine & validate upcoming year's capital requirements.
• Be able to educate and coach store management on best practices for maintenance and repair, including policies and procedures as relates to life safety and budget controls.
• Build & maintain relationships within your region, specifically store management and Operations leadership. Consistently provide leadership teams with timely communication on all projects & critical concerns.
• Work cross functionally with the Design, Construction, and Operations teams to develop specification changes that will drive operational efficiencies and cost savings.
• Aid in scheduling and executing all corporate roll-out projects and initiatives.

Core Behaviors

Grit – Resilient and Proactive. Demonstrate courage, anticipate future needs and overcome challenges head on.

• Handles feedback, challenges and or change with resilience
• Stays focused on solutions with a bias towards thoughtful action
• Isn’t passive – creates a positive impact

Growth – Curious. Explore investigate and learn in the spirit of continuous improvement – question the status quo. 

• Views skills and abilities as fluid, not fixed
• Believes development is possible through practice, repetition and hard work
• Acts with curiosity and embraces learning from setbacks or mistakes
• Has a “what’s possible?” mindset

Generosity – Of Service. Generously gives of oneself to be of service to those around them. 

• Is friendly kind and considerate of others
• Looks for ways to serve, support and elevate others
• Takes the wellbeing of others to heart

Gratitude – grateful. Show appreciation for other and is thankful.

• Embraces and demonstrates an attitude of gratitude which requires intention and action
• Recognized others for their contributions
• Stays humble and appreciates the unique talents and perspectives of others. 

Basic Qualifications

• 5+ years’ experience working in the facilities field, management experience preferred.
• Strong knowledge of repair and preventative maintenance of facilities, preferably specific to food service.
• Strong communication and interpersonal skills to deal effectively with employee’s and vendors.
• Prefer prior experience with facilities service request software platforms such as ServiceChannel.
• Regularly available on nights & weekends for emergency service requests.

Physical Requirements

Facilities work involves regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch) to handle or move objects weighing up to 60 lbs. or, on occasion, team lift objects weighing up to 75 lbs. Regularly operate a computer and other office equipment. Occasionally ascend or descend stairs or ladders. Communicate and exchange information with co-workers and other individuals in person or electronically. Regularly operate facilities equipment such as hand trucks, power tools and hand tools.