Restaurant Crew Member

Crew Member Overview

As a Crew Member, you strive to consistently deliver the MOD Pizza experience to all guests. You are a role model of super-fast service and help create a memorable, inspiring, and unique experience, while preparing and presenting outstanding pizzas and salads within a cool environment.

Key Responsibilities

• Make pizzas, salads and other menu offerings adhering to MOD standards to ensure the best possible finished product.
• Prepare, cook, and package guest orders ensuring timely, quality, and consistent execution every time.
• Follow all food safety prep and storage standards/procedures as they are defined in MOD operations resources and training.
• Use the tools provided to ensure the store looks clean, organized, welcoming and ready to deliver the best guest experience.
• Show up to work on time, in MOD dress code, and ready to deliver an excellent and memorable MOD experience to all guests, vendors, and fellow Crew Members.
• Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift.
• Follow instructions and welcome coaching and direction from all restaurant leaders.
• Share your knowledge with others to support the success of the team, your restaurant and fellow squad.
• Take care of your guests and get to know them by welcoming and engaging in conversation when they are in the restaurants.
• Maintain a mindset of serving others and ensure quality standards are upheld during busy shifts.
• Work closely and have fun together to create the MOD experience for your squad and your guests

You will be successful at MOD, by demonstrating our values in the following ways:

• Embracing change and seeking to learn and improve every day. It’s not perfection, it’s a commitment to progress.
• Committing to focus on finding the solution, not dwelling on the problem.
• Being generous with your time, patience, and grace when answering questions and a general commitment to being of service to others.
• Expressing appreciation for the generosity of others.
• Showing compassion, understanding, and willingness to authentically support others without judgment.
• Play an active role in creating a safe environment for all guests and Crew Members.
• Demonstrate and embody MOD culture and standards.

Required Qualifications

• No experience required; however, you must have the willingness and ability to do the following.
  • Demonstrate a passion for people, enjoy connecting with fellow squad, and guests.
  • Ability to follow processes and instructions in a consistent manner.
  • Demonstrate a history of consistent attendance and punctuality.
  • Show an interest in learning, growing, and contributing to the success of MOD and your teammates.
• You are at least 16 years old. 
  • Some states limit specific tools and appliances until 18 years old.
  • Check with the General Manager on the requirements in the restaurant you are looking to work in.
• Must be authorized to work in the United States.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.

Preferred Qualifications:

• Food/service industry experience
• POS (Point of Sale) experience

Physical Requirements

As a member of our squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly with squad members and others.