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Senior Systems Analyst


Bellevue, WA, US, 98008-2008

REQ ID:  11489

Imagine if everyone had a place to go where they were encouraged to embrace their individuality and come as they are. A place fostering an environment that supports human growth and recognizes the value in second chances. This is the kind of place that MOD is committed to creating and maintaining every single day. By creating a culture where individual spirits are celebrated, we believe that our teams will feel empowered and committed to providing that same experience for every single customer that walks through the door.


With more than 400 locations across 28 states and the United Kingdom, MOD is committed to creating a positive social impact within these communities, creating not only an exciting place to eat, but a place where others are inspired to bring about change.  We call it Spreading MODness.


Position Overview

The Senior Systems Analyst is responsible for the configuration and optimization of software solutions and workflows; proposes, designs and implements technical solutions within business functions; has expertise across software delivery methodologies; working knowledge of analysis tools, techniques and methods; teaches and coaches others and has a deep understanding of system landscapes and data flows.  This position is part of the Technology team and reports to the Sr. Director of Enterprise Systems.


Key Responsibilities:

  • Serves as key resource in coordinating changes to new or existing MOD enterprise systems, partnering with cross/internal and external teams, ensuring quality of enterprise systems and acts as gatekeeper of change control.
  • Effectively communicates by articulating messages in a way that is easily understood and can adjust content and style to meet the needs of diverse business stakeholders.
  • Performs root cause analysis to identify permanent resolutions to application or business process issues; Excellent problem-solving skills.
  • Manages small to medium projects
  • Drives the design, build, test and deployment of new functionality to meet business requirements
  • Creates and maintain documentation such as user requirements, functional specifications and test plans
  • Collaborates with fellow technology resources to architect complete end to end solutions that optimize operational performance of systems
  • Performs knowledge transfer to training and communication teams and support user deployment activities as needed
  • Engages with system Vendors and fellow technology teams to ensure appropriate resolution of incidents raised by business teams
  • Drives activities to support upgrades to systems including impact assessment, testing and support during cutover and deployment
  • Drives process improvement initiatives to optimize user experience and business understanding of solution
  • Keeps Technology management apprised of developments through clear and timely communication
  • Participates in roadmap discussions and vendor assessments

Basic Qualifications:

  • Degree in Computer Science, Engineering, Technology preferred
  • Previous experience in gathering business requirements and clearly translating into specifications for IT solution design (concept to production)
  • Must be able to work independently, interact with core team members & business stakeholders and be dedicated to drive system improvements without day-to-day supervision
  • Experience working in medium to large groups facilitating group discussions
  • Must be able to manage multiple priorities and projects simultaneously
  • Skilled in the ability to accurately document various aspects of the enterprise architecture (business processes, data diagrams, capability matrices etc.) in formats understandable by business stakeholders and technology teams.
  • Excellent verbal/written communications skills. Strong presentation and negotiation/conflict resolution skills

Preferred Qualifications:

  • Experience with Restaurant Magic Data Central, SAP S/4HANA Cloud, Smartsheet, SharePoint, ServiceNow preferred.
  • Experience with restaurant store platforms such as POS, Online Ordering and Loyalty a plus.


Physical Requirements

Office work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.


This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.




Want to help us spread MODness? Apply today!


Our largely diverse community of MOD Squaders plays a huge role in making MOD a place that is welcoming to people from all backgrounds and walks of life. It is our mission to build up communities that empower and inspire one another, celebrating our differences and appreciating all that we each have to offer. In this regard, MOD is proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. MOD recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.


We offer tons of cool stuff here at MOD, but below are just a few of our favorites that you may be eligible for:

  • Free pizza!
  • Shared tip-pool
  • Bridge Fund – Employee Crisis Fund
  • Flexible scheduling
  • Did we mention free pizza?!

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